Shipping policy

CODE-SWITCH®OS // SHIPPING PROTOCOL V1.2 [FILETYPE: POLICY]

OVERVIEW

ALL SHIPPING OPERATIONS WITHIN THE CODE-SWITCH SYSTEM ARE GOVERNED BY THE LOGISTICS FRAMEWORK.

DISPATCH TIMES, DELIVERY ESTIMATES, AND CARRIER DETAILS ARE MANAGED THROUGH OUR PRIMARY FULFILMENT NODES.

THIS DOCUMENT DEFINES HOW ARTEFACTS ARE PROCESSED, TRACKED, AND DELIVERED.

 

1. DISPATCH SEQUENCE

   – STANDARD PROCESSING OCCURS WITHIN 2–5 OPERATIONAL DAYS AFTER ORDER CONFIRMATION.

   – DURING HIGH-VOLUME PERIODS OR SPECIAL RELEASES, ADDITIONAL PROCESSING TIME MAY APPLY.

   – CUSTOM OR LIMITED ARTEFACTS MAY REQUIRE EXTENDED PREPARATION BEFORE DISPATCH.

   – YOU WILL RECEIVE A TRANSMISSION (EMAIL) CONFIRMATION WHEN YOUR ARTEFACT HAS BEEN RELEASED INTO THE LOGISTICS NETWORK.

2. CARRIER NETWORK

   – CODE-SWITCH®OS UTILISES VERIFIED CARRIER PARTNERS FOR BOTH DOMESTIC AND INTERNATIONAL DISPATCH.

   – SERVICE SELECTION IS BASED ON RELIABILITY, SPEED, AND REGIONAL ACCESSIBILITY.

   – SHIPPING COSTS ARE CALCULATED IN REAL TIME AT CHECKOUT AND INCLUDE PACKAGING AND HANDLING FEES.

   – TRACKING INFORMATION IS ISSUED AUTOMATICALLY WHEN AVAILABLE.

3. DELIVERY ESTIMATES

   – DOMESTIC (UNITED KINGDOM): 7–14 BUSINESS DAYS FROM DISPATCH.

   – EUROPE: N/A

   – INTERNATIONAL (OUTSIDE EUROPE): N/A

   – ALL ESTIMATES ARE APPROXIMATE AND SUBJECT TO CARRIER PERFORMANCE AND EXTERNAL CONDITIONS.

4. CUSTOMS AND IMPORT REGULATIONS

   – INTERNATIONAL ORDERS MAY BE SUBJECT TO CUSTOMS DUTIES, TAXES, OR FEES LEVIED BY THE DESTINATION COUNTRY.

   – SUCH CHARGES ARE OUTSIDE THE CONTROL OF CODE-SWITCH SYSTEMS LTD AND ARE THE RESPONSIBILITY OF THE RECEIVER.

   – CUSTOMS DELAYS MAY OCCUR AND ARE NOT INCLUDED IN DELIVERY ESTIMATES.

5. RISK AND LIABILITY

   – OWNERSHIP AND RISK TRANSFER TO THE CUSTOMER UPON HANDOVER TO THE CARRIER.

   – CODE-SWITCH®OS IS NOT RESPONSIBLE FOR LOSS OR DAMAGE IN TRANSIT AFTER THIS POINT.

   – CUSTOMERS ARE ADVISED TO USE TRACKED DELIVERY METHODS WHERE AVAILABLE.

   – DAMAGED OR MISSING ITEMS MUST BE REPORTED WITHIN 7 DAYS OF DELIVERY CONFIRMATION.

6. ADDRESS ACCURACY

   – CUSTOMERS ARE RESPONSIBLE FOR PROVIDING ACCURATE AND COMPLETE SHIPPING INFORMATION.

   – ORDERS RETURNED DUE TO INCORRECT OR INSUFFICIENT ADDRESSES WILL REQUIRE ADDITIONAL SHIPPING FEES FOR RE-DISPATCH.

7. SPLIT SHIPMENTS

   – IN SOME CASES, ORDERS CONTAINING MULTIPLE ARTEFACTS MAY BE SENT SEPARATELY DEPENDING ON AVAILABILITY OR LOCATION OF STOCK.

   – CUSTOMERS WILL BE NOTIFIED IF A SPLIT DISPATCH OCCURS.

8. UNDELIVERABLE ARTEFACTS

   – IF A PACKAGE IS RETURNED TO OUR NODE AS UNDELIVERABLE, THE CUSTOMER WILL BE CONTACTED TO ARRANGE RE-SHIPMENT OR REFUND (LESS SHIPPING COSTS).

   – UNCLAIMED OR REPEATEDLY UNDELIVERABLE ORDERS MAY BE ARCHIVED WITHOUT REFUND AFTER 30 DAYS.

9. CONTACT NODE

   FOR SHIPPING OR TRACKING QUERIES, CONTACT:

   DISPATCH@CODESWITCH.SYSTEMS

   CODE-SWITCH SYSTEMS LTD

   UNIT 155229, COURIER POINT, 13 FREELAND PARK, WAREHAM ROAD, POOLE, DORSET, BH16 6FH, UK