Refund policy

CODE-SWITCH® OS // RETURN PROTOCOLS V1.2 [FILETYPE: POLICY]

OVERVIEW

ALL RETURN OPERATIONS WITHIN THE CODE-SWITCH SYSTEM ARE GOVERNED BY THE ARTEFACT CLASSIFICATION HIERARCHY.

ELIGIBILITY FOR RETURN OR EXCHANGE IS DETERMINED EXCLUSIVELY BY THE ARTEFACT’S OPERATIONAL STATUS: ALPHA OR BETA.

 

  1. CLASSIFICATION PARAMETERS

 

[ALPHA ARTEFACTS]

STATUS: EXPERIMENTAL / PROTOTYPE / LIMITED-RUN

PROTOCOL: NON-RETURNABLE UNDER STANDARD CONDITIONS.

EXCEPTION SUBROUTINE: RETURN MAY BE AUTHORISED ONLY UNDER EXTRAORDINARY CIRCUMSTANCES, SUCH AS:

– VERIFIED DAMAGE IN TRANSIT.

– PRODUCTION DEFECT COMPROMISING INTENDED FUNCTION OR INTEGRITY.

ALL EXCEPTIONS ARE REVIEWED THROUGH SYSTEM DIAGNOSTICS BEFORE AUTHORISATION.


[BETA ARTEFACTS]

STATUS: RELEASED / PUBLICLY DISTRIBUTED

PROTOCOL: ELIGIBLE FOR RETURN WITHIN 14 STANDARD DAYS FROM RECORDED DELIVERY TIMESTAMP.

CONDITIONS FOR ACCEPTANCE:

– ARTEFACT MUST REMAIN UNUSED, UNMODIFIED, AND IN ITS ORIGINAL CONTAINMENT.

– ALL IDENTIFIERS (TAGS, DOCUMENTATION, SERIALS) MUST REMAIN INTACT.

UPON VERIFICATION, REFUND OR REPLACEMENT WILL BE PROCESSED THROUGH THE ACTIVE FINANCIAL NODE.

 

  1. RETURN SEQUENCE INITIATION

  2. SUBMIT RETURN REQUEST TO RETURNS@CODESWITCH.SYSTEMS REFERENCING ARTEFACT DESIGNATION AND PURCHASE ID.

  3. AWAIT ISSUANCE OF RETURN AUTHORISATION CODE (RAC).

  4. SECURE ARTEFACT WITHIN ORIGINAL CONTAINMENT AND CLEARLY MARK RAC EXTERNALLY.

  5. DISPATCH ARTEFACT WITHIN 7 DAYS OF RAC ISSUE TO THE ADDRESS PROVIDED IN TRANSMISSION.

  6. INSPECTION & VERIFICATION

    – RETURNED ARTEFACTS UNDERGO A CONDITION INTEGRITY SCAN UPON ARRIVAL.

    – APPROVED BETA ARTEFACTS TRIGGER CREDIT OR REPLACEMENT WITHIN 7 OPERATIONAL DAYS.

    – REJECTED ARTEFACTS (BREACH OF CONDITION OR ALTERED STATE) ARE ARCHIVED AND RETURNED AT SENDER’S EXPENSE.

  7. SYSTEM LIABILITY

    – SENDER RETAINS RESPONSIBILITY FOR ARTEFACT UNTIL CONFIRMED RE-ENTRY INTO CS LOGISTICS SYSTEM.

    – TRACKED OR INSURED DELIVERY IS RECOMMENDED.

    – DAMAGED OR LOST RETURNS OUTSIDE CS-OS CHANNELS ARE OUTSIDE OPERATIONAL LIABILITY.

  8. CONTACT NODE

    RETURNS@CODESWITCH.SYSTEMS

    CODE-SWITCH SYSTEMS LTD

    UNIT 155229, COURIER POINT, 13 FREELAND PARK, WAREHAM ROAD, POOLE, DORSET, BH16 6FH, UK

 

CODESWITCH.SYSTEMS IS ESTABLISHED ON THE UNDERSTANDING THAT ITS WAYPOINTS ARE MARKED FROM WHERE THE WAYFINDER STOOD, AND HOLD ONLY AS LONG AS THE CONDITIONS THAT PRODUCED THEM. WAYPOINTS ARE NOT RETRACTED. THEY ACCUMULATE AND BECOME PART OF THE TRAIL.